One Denim offers free express shipping and free 14 day returns to all UK clients. Shipping to other territories have been subsidised by One Denim to keep shipping costs as low as possible. At check out you will be able to check the delivery costs to your destination (if applicable). Please note that delivery times are subject to possible delays due to credit card authorisation, customs and compliances and other factors outside the control of One Denim.
One Denim ensures product will be delivered to the countries featured in our shipping list. We are constantly expanding our shipping list, however if you cannot find your destination country please contact us on +44 (0) 2037 447 111 (between 09.00 and 18.00 GMT Monday – Friday except public holidays in England) or via email to firstname.lastname@example.org.
One Denim does not currently ship to PO Boxes, APO/FPO addresses.
For our customers’ convenience there is an option of tracking the status of the order available when logging in to “My Account” on One Denim website. Moreover, each customer will be notified when the goods have been dispatched and will be provided with the tracking number and courier details (for more details please check our Shipping FAQs).
On our checkout page, if a customer selects the destination country that is not included in our shipping list or the delivery address the customer entered does not correspond to the destination country, the order will not be processed. Please contact One Denim Customer Service for further inquiries. We aim to deliver your purchase to any country in our shipping list.
If nobody is in to receive the parcel, you can contact the courier to schedule a new delivery time. You may add any special delivery instructions during the ordering process. Please note it is our customer’s responsibility to provide complete and correct delivery address. One Denim is not responsible for any deliveries attempted to the incomplete or incorrect addresses.
If you have provided us with incomplete or incorrect address, please contact One Denim Customer Service immediately.
Please note One Denim will deduct any return postage fees or dedicated courier fees from the amount to be refunded to you when the parcel is returned to us from overseas. If you for any reason prevent delivery of the goods by either failing to supply the courier, your local customs, tax office with necessary documentation, or failing to pay local customs, taxes or courier’s administration fees.