Privacy Policy

One Denim Limited a company registered in England and Wales with company registration number GB 6888257 considers our customers’ privacy a serious matter, therefore we have made this privacy statement in order to honour our absolute commitment to it.

One Denim Privacy Policy outlines what personal information we collect, it also covers the aspects of how and when your personal data was collected, what we use the data for now and in the future.

If for any reason you do not wish to disclose any personal data for the use and purpose mentioned in our Privacy Statement please do not register on our One Denim website.

If you are under 16, we require that you inform a parent or guardian about One Denim’s Privacy Policy and Terms and Conditions as well as require their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with One Denim.

Your Data

When you decide to place an order with One Denim, register for an account with us, or send in your query we will gather certain information from you, for instance, your e-mail address, your full name, your billing and delivery addresses and bank card numbers. This is essential for us to obtain the aforementioned information prior to processing your order, shipping your goods, processing payments and to manage your account with One Denim.

In addition, our Live Chat provider stores all chat conversations for 13 months. These transcripts are only accessed by One Denim for training purposes so we can enhance the service we provide. To receive a copy of your chat conversation simply request this when exiting Live Chat or contact our Customer Service team by emailing support@onedenim.com.

We value our customers’ feedback, therefore we may also use this information to improve our website image and its appeal to you and to develop more effective ways of communication with you.

In order to make our communication more relevant to you and your interest and to enhance our service to you we may from time to time ask you to share other information with us, such as age and any other special date (birthday and/or anniversary).

For the purpose of improving our product, service facilities and better understanding your interests and fashion habits now and in the future we may use your personal information for customer profiling and segment targeting, our internal marketing and demographics studies and statistical reports which will not include any data to identify you personally.

When opening an account with One Denim you will be asked to agree to our Terms and Conditions and Privacy Policy. Please note the personal data you share with us will also be used for the following marketing purposes:
– Updating you about forthcoming events organized by or on behalf of One Denim;
– Introducing to you new products and services and offers available from One Denim;
– Offering you and your friends/family one-off marketing promotions;
– Providing you with a personalised shopping experience.
You may unsubscribe to our marketing newsletters at any time. Please contact One Denim Customer Service on +44 (0) 2037 447 111 (between 09.00 and 18.00 GMT Monday – Friday except public holidays in England) by email at support@onedenim.com or click an unsubscribe link at the bottom of our emails.

Shopping

When you create an online account with us, or when purchasing goods online from us, we save your Internet IP address for our records.

Security

We have high security measures in place to protect the loss, misuse, and alteration of your information under our control.

Data Quality/Access

One Denim website allows all our customers to update and modify previously provided personal information by signing in their account.

Contact us

If you require further information or have any questions about One Denim Privacy Policy feel free to contact Customer Service on +44 (0) 2037 447 111 (between 09.00 and 18.00 GMT Monday – Friday except public holidays in England) or email support@onedenim.com.

Web beacons

Web beacons are also sometimes referred to as ‘web bugs’ and are small single pixel transparent image files. They allow website owners to know when a visitor has reached their website, and are used in conjunction with cookies to allow further website tracking to be monitored. Again, these files are not viruses, and are useful in helping us improve your web surfing experience. If you have any more questions, please do contact us and we shall be happy to help.

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