Terms and conditions

TERMS & CONDITIONS - as of 24th May 2018


The following Terms and Conditions apply to purchases made from the One Denim website, www.onedenim.com.
Your acceptance of the Terms and Conditions is given when you make a purchase from One Denim, so please read through all our conditions including our Privacy Policy and any other information contained on other pages or websites referred to in this notice.
One Denim reserves the right to change these Terms and Conditions at any time, and any such change will be effective to all new orders once included in the text of these Terms and Conditions and published on the website. We will inform you by email should we make any changes to our terms and conditions.

If you have any questions about any aspect of this website please contact us on +44 (0) 2037 447 111 (between 09.00 and 18.00 GMT Monday – Friday except public holidays in England) or drop an email to support@onedenim.com.
We require you to accept our terms and conditions when making a purchase on our website.


New Customer
When you become an online customer, you are responsible for all actions taken under that username, whether by you or by any other person and therefore it is your responsibility to keep your username and password safe at all times. If you become aware of any unauthorized use of your credentials, you must notify our Customer Service immediately.

Please also ensure that the information you provide is true and accurate in all respects and that you update your information immediately for any changes. You can update your details at any time by logging in to your One Denim account.


Product Information

Whilst every effort has been made to reflect the true colours accurately, we cannot guarantee that the colour you will see on your monitor will reflect the true colour of the product.

If you are in doubt or require further information about any product on our website, please contact Customer Service on +44 (0) 2037 447 111 (between 09.00 and 18.00 GMT Monday – Friday except public holidays in England) or email support@onedenim.com.


Purchasing Products

All prices displayed on our website are quoted in GB Pound Sterling.
If the card you are using is denominated in any other currency, the final price will be calculated by your card issuer. You should seek confirmation from your card issuer as to the exchange rate and applicable charges they may apply to your account. The final price is calculated and charged by your card issuer or bank or payment method provider, therefore One Denim is not responsible for any additional fees, charges or other liabilities incurred or suffered by you.

All prices are quoted inclusive of postage (Express Next Day Shipping) for UK customers. International customers will be charged at the rates specified during the checkout process.

Prices of products bought within the United Kingdom and European Union are inclusive of the current rate of VAT at 20% (UK Tax).
Goods purchased from outside of the United Kingdom and European Union will be sent DDU (Delivery Duty Unpaid). Import duty and/or tax costs (if applicable) will be invoiced directly to you from our dedicated courier. In order to avoid unexpected charges, we recommend all our customers to contact local customs authority to determine import duties and taxes prior to completing the order.


Orders, Pre-Orders and Advanced Payment.

Returns, Size Swaps and Order Cancellations Accepted! 

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order.
Unless you cancel your order, acceptance of your order and completion of the contract between you and One Denim will be completed when we email you your order confirmation. The sale contract is therefore concluded in England and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of One Denim.

We may refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion.

Where goods are offered on a pre-order basis, at the checkout stage of your order, you will be given the opportunity to make Advanced Payment for your purchase, which will ensure your order takes priority when the goods become available.

We aim to deliver pre-ordered products on the official launch date advised to you on our website, provided that we have received and processed your payment. One Denim will endeavour to deliver on the due date or before, however, should there be any unforeseen circumstances, we will deliver to customers in strict chronological order, which may be after the launch date. If you are not satisfied with the delays, you may cancel your order at any time by contacting our customer service team and you will be offered either a full refund or a store credit, whichever you prefer. 

Additonal stock on all pre-ordered items will be placed by One Denim for size swaps. 

Payment methods

At One, we accept the following payment methods: 

American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, PayPal,  and Klarna.

Please see www.paypal.com for information on PayPal payments.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges (if applicable). The delivery charges will depend on your country and will be shown during the checkout process.  

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
·         Pay later.
·         Slice it. 

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

Payment methods for International customers. 
We charge you for your order in Pounds Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.



Free next day shipping and free returns for all UK clients. International shipping costs have been subsidised by us to lower the costs. At checkout, you will be able to check the delivery costs to your destination (if applicable).

We deliver to the countries featured on our shipping list at checkout. We are constantly expanding our shipping list however if you cannot find your destination country please contact us on +44 (0) 2037 447 111 (between 09.00 and 18.00 GMT Monday to Friday) or via email to support@onedenim.com.

Prices of products bought within the United Kingdom and European Union are inclusive of the current rate of VAT at 20% (UK Tax).
For all other customers, in most cases, any customs or import duties are charged once the parcel reaches its destination country.
You may be charged for duties and/or taxes as your order passes through your local customs. If charges are imposed by your local customs, these are your responsibility.

One Denim has no control over these charges and import duties vary widely from country to country. We advise that you contact your local customs office for current charges before you place your order so there are no charges incurred that you were not expecting.

If you are an international customer (outside the EU) you can request One Denim ships your order with customs and duties prepaid. We are happy to do this for all our clients and we will charge you the relevant costs prior shipping.

We do not currently ship to PO Boxes, APO/FPO addresses.

You may add any special delivery instructions during the ordering process and if nobody is in to receive the parcel, you can contact us or the courier to schedule a new delivery time. If you have any questions about our shipping policy please contact us.

Shipping Delays

If there is a delay or likelihood of delay in the delivery of products, we will advise you accordingly. If you are an international customer and the product you ordered cannot be delivered within 10 days of your order, you may either request cancellation of your order or agree a new delivery time with Customer Service. If you are a UK customer and the goods are not delivered to you within 3 working days of your order, you may also request a cancellation (providing that our courier did not attempt delivery of the parcel to you) or agree on a new delivery with our Customer Service.

Orders you place with us will not be accepted until you receive an automatically generated email confirming that the product you ordered is available and your payment has been received in full. Payment shall not be deemed complete until we receive cleared funds. Prior to dispatch of your order, you will receive a shipping confirmation.

If you exercise a right to cancel your order but the goods have already been dispatched, please follow the Returns Procedure (see Returns and Exchange), which also governs refunds.


Telephone Sales

To order from us by telephone:
From the UK and all other countries: +44 (0) 2037 447 111 call us between 09.00 and 18.00 GMT Monday – Friday except public holidays in England.


Returns and Exchanges

All our customers are eligible for a refund or exchange (if the stock is available) within 30 days of receipt of the goods. The same applies to Pre Orders and Made To Order items. Our branded boxes and bags are considered to be a part of the product and should be returned with item(s). Please see our returns/exchanges section on our site for more information.

Acceptable Use

All One Denim customers must agree that they will be personally responsible not only for the use of One Denim website but also for all their communications and activities in accordance with One Denim Terms and Conditions. One Denim has a right to deny you access to the website on a temporary or permanent basis if we determine that you have breached the acceptable use of the website or any other One Denim Terms and Conditions by:

• Damaging or interrupting the use of One Denim website and/or its software;
• Placing illegal, abusive, chauvinistic materials, provoking violence towards people’s privacy, religion and committing any other act which may cause harm;
• Creating disruptions to One Denim company, its employees, suppliers and other third parties.
One Denim may also use its discretion in removing or not publishing any material or comment made that in our opinion does not meet the content standards.


You hereby agree to be responsible to One Denim for and keep One Denim indemnified against all costs, damages, legal fees, expenses, losses and liabilities incurred and/or suffered by One Denim as a result of any claim made in respect of your use of One Denim website.


Links to Other Organisations

For our customer convenience, we have provided links to third parties websites and resources. Please be advised One Denim is not responsible for information stored on third party website and its accuracy. When you click on a link you will leave the One Denim website.

Trade Marks and Copyright

The One Denim trademark as well as other marks and logos, trade names, business names whether registered or not are and remain the exclusive property of One Denim.

One Denim trademarks are the intellectual property of One Denim and any unauthorised use or a copy of our marks is an infringement, which will give rise to litigation. Your access to the One Denim website and your use of it does not give you any rights to use our trademarks.

All content including but not limited to logos, photographs, graphics, and texts on this website are the property of One Denim, and is protected by applicable copyright and other intellectual property laws.

Subject to the terms and conditions contained herein, we grant you revocable and non-exclusive licence to access and make personal use of the website.

Termination and Suspension

One Denim is eligible to immediately terminate your limited licence, cancel your website registration and/or deny your access to all or part of the website without notice if:

• You used the website in a way that may damage the reputation of One Denim;
• You used the website for commercial or business purpose;
• You breached any part of our agreement;
• You used data gathering tools that entailed unreasonable risks to our infrastructure and security of any other website user;
• Your actions may cause legal liability for us, you or any other third party.

Complaints Procedure

We value our customers’ feedback, therefore if for any reason you are not 100% satisfied with the level of service or quality of a product, please email us at support@onedenim.com.


These Terms and other documents referred to in them constitute the whole agreement between us.
One Denim reserves the right to make any amendments to this agreement at any time by posting an amended agreement on our website. The amended agreement will be immediately posted on One Denim website for our customers’ reference and will govern new Terms and Conditions from the date it was posted. We will also send you an email when we make changes to our Terms and Conditions.

Nothing in this agreement shall be understood to establish any agency, partnership, joint venture, employee-employer, partnership, or any other relationship between you and us unless otherwise strictly stated.

If any provision of this agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in full force and effect.

You cannot assign this agreement without express authority.
No person who is not a party to this agreement has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This does not affect any right or remedy generally available to such a third party in law or otherwise.

Governing Law

These terms of use, contracts for the purchase of products made via One Denim website are governed by English law and, moreover, the English courts will have exclusive jurisdiction for any dispute under this agreement.

We advise all our customers to ensure that their use of One Denim website and service is legal, as there may be additional legal requirements for our customers to use One Denim website or services due to differences raised between English law and our customers’ country law.

Company Information

One Denim Limited
85 Great Portland Street, London W1W 7LT
Company Registration Number: 06888257
UK VAT Reg. GB 973 1876 82