Shipping information

SHIPPING INFORMATION

Free next day shipping and free returns for all UK clients. International shipping costs have been subsidised by us to lower the costs. At checkout, you will be able to check the delivery costs to your destination (if applicable).

We deliver to the countries featured on our shipping list at checkout. We are constantly expanding our shipping list however if you cannot find your destination country please contact us on +44 (0) 2037 447 111 (between 09.00 and 18.00 GMT Monday to Friday) or via email to support@onedenim.com.

Prices of products bought within the United Kingdom and European Union are inclusive of the current rate of VAT at 20% (UK Tax).
For all other customers, in most cases, any customs or import duties are charged once the parcel reaches its destination country.
You may be charged for duties and/or taxes as your order passes through your local customs. If charges are imposed by your local customs, these are your responsibility.

One Denim has no control over these charges and import duties vary widely from country to country. We advise that you contact your local customs office for current charges before you place your order so there are no charges incurred that you were not expecting.

If you are an international customer (outside the EU) you can request One Denim ships your order with customs and duties prepaid. We are happy to do this for all our clients and we will charge you the relevant costs prior shipping.

We do not currently ship to PO Boxes, APO/FPO addresses.

You may add any special delivery instructions during the ordering process and if nobody is in to receive the parcel, you can contact us or the courier to schedule a new delivery time. If you have any questions about our shipping policy please contact us.

Shipping Delays

If there is a delay or likelihood of delay in the delivery of products, we will advise you accordingly. If you are an international customer and the product you ordered cannot be delivered within 10 days of your order, you may either request cancellation of your order or agree a new delivery time with Customer Service. If you are a UK customer and the goods are not delivered to you within 3 working days of your order, you may also request a cancellation (providing that our courier did not attempt delivery of the parcel to you) or agree on a new delivery with our Customer Service.

Orders you place with us will not be accepted until you receive an automatically generated email confirming that the product you ordered is available and your payment has been received in full. Payment shall not be deemed complete until we receive cleared funds. Prior to dispatch of your order, you will receive a shipping confirmation.

If you exercise a right to cancel your order but the goods have already been dispatched, please follow the Returns Procedure (see Returns and Exchange), which also governs refunds.