Privacy policy

PRIVACY POLICY

One Denim Limited a company registered in England and Wales with company registration number GB 6888257 considers our customers’ privacy a serious matter, therefore we have made this privacy statement in order to honour our absolute commitment to it.

One Denim Privacy Policy outlines what personal information we collect, it also covers the aspects of how and when your personal data was collected, what we use the data for now and in the future.

If for any reason you do not wish to disclose any personal data for the use and purpose mentioned in our Privacy Statement please do not register on our One Denim website.

If you are under 16, we require that you inform a parent or guardian about One Denim’s Privacy Policy and Terms and Conditions as well as require their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with One Denim.

Your Data

When you decide to place an order with One Denim, register for an account with us, or send in your query we will gather certain information from you, for instance, your e-mail address, your full name, your billing and delivery addresses. This is essential for us to obtain the aforementioned information prior to processing your order, shipping your goods, processing payments and to manage your account with One Denim.

We never store your card details and all payments are made through our secure Barclayslays Bank interface.

We value our customers’ feedback, therefore we may also use this information to improve our website image and its appeal to you and to develop more effective ways of communication with you.

In order to make our communication more relevant to you and your interest and to enhance our service to you, we may from time to time ask you to share other information with us, such as age and any other special date (birthday and/or anniversary).

For the purpose of improving our product, service facilities and better understanding your interests and fashion habits now and in the future, we may use your personal information for customer profiling and segment targeting, our internal marketing and demographic studies and statistical reports which will not include any data to identify you personally.

When opening an account with One Denim you will be asked to agree to our Terms and Conditions and Privacy Policy. Please note the personal data you share with us will also be used for the following marketing purposes:
– Updating you on forthcoming events organized by or on behalf of One Denim;
– Introducing to you new products and services and offers available from One Denim;
– Offering you and your friends/family one-off marketing promotions;
– Providing you with a personalised shopping experience.
You may unsubscribe to our marketing newsletters at any time. Please contact One Denim Customer Service on +44 (0) 2037 447 111 (between 09.00 and 18.00 GMT Monday – Friday except for public holidays in England) by email at support@onedenim.com or click an unsubscribe link at the bottom of our emails.

Klarna Payments

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.  

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Shopping

When you create an online account with us, or when purchasing goods online from us, we save your Internet IP address for our records.

Security

We have high-security measures in place to protect the loss, misuse, and alteration of your information under our control.

To help ensure that your shopping experience is safe, simple and secure ONE DENIM uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode. The green bar, exclusive to EVSSL certificates, assures our site visitors are transacting business on a highly secured, trustworthy domain.

Data Quality/Access

One Denim website allows all our customers to update and modify previously provided personal information by signing in their account.

Contact us

If you require further information or have any questions about One Denim Privacy Policy feel free to contact Customer Service on +44 (0) 2037 447 111 (between 09.00 and 18.00 GMT Monday – Friday except public holidays in England) or email support@onedenim.com.

Web beacons

Web beacons are also sometimes referred to as ‘web bugs’ and are small single pixel transparent image files. They allow website owners to know when a visitor has reached their website, and are used in conjunction with cookies to allow further website tracking to be monitored. Again, these files are not viruses and are useful in helping us improve your web surfing experience. If you have any more questions, please do contact us and we shall be happy to help.